Privacy Policy

Overview

This Privacy Policy explains how Chargefend (“Chargefend”, “we”, “us”, or “ our”) collects, uses, discloses, and protects personal information when you visit our website, create an account, or use our chargeback prevention services (collectively, the “Service”). The Service is operated by J. N. S. COMERCIO & PRESTACAO DE SERVICOS LTDA (CNPJ 53.076.754/0001-91).

By using the Service, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use the Service.

Information We Collect

Information you provide

• Account & contact data — name, business name, email address, phone number, and login credentials.
• Billing data — plan selection and billing details. Card payments are processed by our payment providers; we do not store full card numbers on our systems.
• Communications — messages you send to support, sales, or via forms.

Information collected automatically

• Usage & device data — IP address, browser type, device identifiers, pages viewed, referring URLs, and timestamps.
• Cookies & similar technologies — see our Cookie Policy for details on what we set and how to control it.

Information from third parties

• Payment gateways and processors you connect to the Service, for the purpose of matching and resolving disputes.
• Card networks and dispute rails (such as Ethoca and Verifi) that supply pre-dispute alert data.
• Advertising and analytics partners, which may share aggregated campaign or attribution data.

How We Use Your Information

• To provide, operate, secure, and improve the Service.
• To detect, match, and resolve payment disputes and chargeback alerts.
• To process billing and manage your account.
• To communicate with you about your account, support requests, and service updates.
• To measure and improve our marketing, including advertising and website analytics.
• To comply with legal obligations and enforce our Terms & Conditions.

Cookies, Analytics & Advertising

We and our partners use cookies, pixels, and similar technologies to run the site, measure performance, and deliver and measure advertising. This includes third-party services such as Google Analytics and Google Ads (including conversion tracking and remarketing), which may set their own cookies and receive data about your visit.

You can opt out of interest-based advertising and analytics:

• Google Ads personalization — adssettings.google.com
• Google Analytics — Google Analytics Opt-out Browser Add-on
• Industry opt-outs — optout.aboutads.info and optout.networkadvertising.org

For more on Google’s handling of data, see How Google uses information from sites that use its services.

How We Share Information

We do not sell your personal information for money. We share information only as needed to run the Service:

• Service providers — hosting, analytics, payment processing, and support vendors acting on our behalf.
• Payment processors and card networks — to match and resolve disputes.
• Legal and safety — to comply with law, respond to lawful requests, or protect rights, property, and safety.
• Business transfers — in connection with a merger, acquisition, or sale of assets.

Data Retention

We keep personal information for as long as needed to provide the Service, comply with legal, tax, and accounting obligations, resolve disputes, and enforce our agreements. When no longer needed, we delete or anonymize it.

Data Security

We use administrative, technical, and organizational measures designed to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

International Data Transfers

We are operated from Brazil and may process information in Brazil, the United States, and other countries where we or our providers operate. Where required, we implement appropriate safeguards for cross-border transfers.

Your U.S. Privacy Rights (including California)

Depending on your state, you may have the right to know what personal information we collect, access or receive a copy of it, request correction, request deletion, and opt out of the “sale” or “sharing” of personal information and of targeted advertising. We do not discriminate against you for exercising these rights.

To exercise a right, contact us at support@chargefend.com. We will verify your request as required by applicable law before responding.

Your Rights Under the LGPD (Brazil)

If you are in Brazil, the Lei Geral de Proteção de Dados (LGPD) gives you rights to confirmation of processing, access, correction, anonymization or deletion of unnecessary data, portability, information about sharing, and to withdraw consent. Contact us at support@chargefend.com to exercise these rights.

Children’s Privacy

The Service is intended for businesses and is not directed to children. We do not knowingly collect personal information from anyone under 18. If you believe a child has provided us information, contact us and we will delete it.

Third-Party Links

The Service may link to third-party websites and services that we do not control. Their privacy practices are governed by their own policies, and we are not responsible for them.

Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version here and revise the “Last updated” date above. Material changes may be communicated by additional notice.

Contact Us

Questions about this policy or your personal information? Contact J. N. S. COMERCIO & PRESTACAO DE SERVICOS LTDA at support@chargefend.com.