Kill
Chargebacks
before they
exist.

We sit inside the Ethoca (Mastercard) and Verifi (Visa) networks, so we see a dispute the moment a cardholder raises it with their bank — hours or days before your processor hears about it. In that window, Chargefend matches the alert to the original transaction and refunds it, so the dispute is withdrawn and never becomes a chargeback on your record.

Almost never. A chargeback costs the refund amount plus $15–$100 in processor fees, plus a permanent hit to your dispute ratio — which is what triggers reserves, monitoring programs, and account shutdowns. An intercepted alert costs only the refund. You also keep full control: auto-refund rules let you set amount caps and blocklists, and anything outside your rules waits for one-click manual review.

They are Visa's and Mastercard's dispute-monitoring programs. Cross their thresholds (as low as a 0.9% dispute ratio) and you face monthly five-figure fines, forced remediation plans, and eventually the loss of your ability to process cards. Chargefend tracks your ratio in real time and keeps you out of both programs.

About two minutes. You connect your payment processor through a one-click integration — Shopify Payments, Stripe, Braintree, Chargebee, Recurly, Airwallex and 30+ more — and enrollment in the card network programs starts immediately. No code, no engineering tickets, no downtime.

Unmatched alerts are never auto-actioned. They land in your queue with all the network data we received, and you decide what to do. You are only charged for alerts that Chargefend successfully matches and resolves.

Yes. Plans are month-to-month with no setup fees and no long-term contracts. If you cancel, your network enrollments are wound down cleanly and any unused alert credits are refunded pro rata.